Privacy Policy
Last updated: 29 July 2026
1. About This Privacy Policy
GS Just Lawns respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how GS Just Lawns collects, uses, stores and discloses personal information when you:
- Visit our website
- Request a quote
- Send us photographs or information about your property
- Contact us by telephone, email, social media or an online form
- Engage us to provide lawn, garden, cleaning, rubbish removal or other outdoor property-care services
Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. Personal Information We May Collect
The personal information we collect will depend on how you interact with us. It may include:
- Your name
- Telephone number
- Email address
- Property or service address
- Billing information
- Details about the services you require
- Information about the condition, size or accessibility of your property
- Preferred appointment dates and times
- Photographs or videos of your lawn, garden, gutters, outdoor areas, rubbish or property
- Messages, emails and other communications you send to us
- Quote, invoice and payment records
- Feedback, reviews or complaint details
When you visit our website, certain technical information may also be collected automatically, including:
- Your Internet Protocol address
- Browser and device type
- General location information
- Pages viewed and time spent on the website
- The website or search engine that referred you to our website
- Cookie and website analytics information
We do not generally request sensitive personal information. Please avoid sending sensitive information unless it is reasonably necessary for us to provide the requested service.
3. How We Collect Personal Information
We may collect personal information:
- Through website enquiry and quote-request forms
- When you telephone, email or message us
- Through our Facebook page or other social media platforms
- When you send photographs or videos for quoting purposes
- When we inspect or attend your property
- When we prepare a quote, complete work or issue an invoice
- Through website cookies, analytics and security tools
- From another person, such as a property owner, tenant, property manager or authorised representative
Where practical, we collect personal information directly from the person concerned.
You may make a general enquiry without providing all of your personal details. However, we may require your name, contact details, property location and information about the requested work before we can provide an accurate quote or complete a service.
4. Why We Collect and Use Personal Information
We may collect, hold and use personal information to:
- Respond to questions and quote requests
- Review photographs and assess the likely size or condition of a job
- Arrange property inspections
- Prepare and provide quotes
- Schedule and complete requested services
- Contact you about appointments, weather delays or changes to the work
- Provide lawn mowing, garden maintenance, vegetation clearing, gutter cleaning, pressure washing, rubbish removal and related services
- Process payments and maintain financial records
- Issue invoices, receipts and service-related communications
- Manage customer relationships
- Respond to feedback, complaints or disputes
- Improve our website, services and customer experience
- Protect our website against spam, fraud, misuse and security threats
- Meet insurance, taxation, accounting and legal obligations
- Exercise or defend legal rights
We will not use your personal information for an unrelated purpose unless you have provided consent or the use is otherwise permitted or required by law.
5. Photographs and Videos
Customers may send photographs or videos to help us understand the size, condition and accessibility of a property before providing a quote.
These photographs or videos may be used to:
- Assess the work required
- Prepare or adjust a quote
- Plan the equipment, materials or time needed
- Keep a record of the condition of the property
- Document work completed
- Respond to a question, complaint or insurance matter
Photographs or videos supplied for quoting or service purposes will not be published on our website, social media pages or advertising materials without permission.
Where possible, please avoid including people, vehicle registration numbers, personal documents or other unnecessary identifying information in photographs.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to operate correctly, remember user preferences, understand website traffic and improve website performance.
Cookies are small files stored on your device. They may collect information about your browser, device, general location and activity on the website.
We may use third-party website services for:
- Website hosting
- Traffic and performance analytics
- Contact forms
- Spam prevention
- Website security
- Embedded maps, videos or social media content
You can restrict or disable cookies through your browser settings. Some parts of the website may not function correctly when cookies are disabled.
7. Disclosure of Personal Information
We may disclose personal information when reasonably necessary to operate our business or provide a requested service.
This may include disclosure to:
- Employees, contractors or service providers assisting with the work
- Website hosting, maintenance and information technology providers
- Email and communications providers
- Accounting, invoicing and payment service providers
- Insurers, accountants, legal advisers and other professional advisers
- Government departments, regulators, courts or law-enforcement bodies where required or authorised by law
- A property owner, tenant, property manager or authorised representative involved in arranging the service
We do not sell or rent personal information to third parties.
Third-party service providers are only given the information reasonably required for them to perform their services.
8. Overseas Storage and Service Providers
Some third-party services used to operate our website, email, analytics, communications or business systems may process or store information outside Australia.
The countries involved may vary depending on the provider and its infrastructure. These locations may include the United States and other countries in which the relevant provider or its data centres operate.
When using third-party services, we take reasonable steps to select reputable providers and limit the information disclosed to what is reasonably necessary.
9. Storage and Security
Personal information may be stored electronically through our website, email accounts, business devices, cloud-based systems, invoicing platforms and service providers.
We take reasonable precautions to protect personal information from:
- Loss
- Misuse
- Unauthorised access
- Interference
- Modification
- Unauthorised disclosure
These precautions may include password protection, access controls, website security software, software updates, secure hosting and restricted access to business systems.
No internet transmission or electronic storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.
10. Retention of Personal Information
We keep personal information only for as long as reasonably necessary to:
- Provide services
- Maintain customer and job records
- Respond to questions or disputes
- Meet taxation, accounting, insurance and legal requirements
When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it, unless we are required to retain it by law.
11. Payment Information
Payments may be processed through banks, payment providers or invoicing platforms.
GS Just Lawns does not intentionally collect or store complete credit or debit card details through its website. Payment providers may collect and process payment information under their own privacy policies and terms.
12. Accessing or Correcting Your Information
You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
Before providing access or making certain changes, we may need to confirm your identity.
We will respond within a reasonable period. In some circumstances, access may be limited or refused where permitted by law. When appropriate, we will explain the reason for the refusal.
13. Privacy Questions and Complaints
Please contact us if you:
- Have a question about this Privacy Policy
- Believe your information is incorrect
- Want to request access to your information
- Believe your personal information has been mishandled
- Want to make a privacy-related complaint
Please provide enough information for us to understand and investigate your concern.
We will acknowledge and review privacy complaints and aim to provide a response within a reasonable period, generally within 30 days.
Where the Privacy Act applies and you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
14. Third-Party Websites and Social Media
Our website may contain links to Facebook, maps, external websites or other third-party services.
GS Just Lawns is not responsible for the privacy, security or content practices of third-party websites or platforms. You should review their privacy policies before providing personal information.
Information submitted through Facebook or another social media platform may also be collected and handled by that platform under its own privacy policy.
15. Children’s Privacy
Our services are intended to be arranged by adults, property owners, tenants, property managers or authorised representatives.
We do not knowingly collect personal information directly from children without the involvement or consent of a parent or guardian.
16. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, website services or legal obligations change.
The updated version will be published on this website, and the “Last updated” date at the top of the policy will be changed.
17. Contact GS Just Lawns
For questions, access requests, corrections or privacy complaints, please contact: